For any questions, technical issues, or feedback regarding TOPLANDIK, please feel free to reach out to us. We are dedicated to improving your user experience and helping you with any concerns.
Please follow these steps:
Check your internet connection
Ensure you have the latest version of the app installed from the App Store or Google Play Store
Try restarting the app
If the problem persists, please send us an email including:
A screenshot of the issue
A brief description of what happened
Your device model and OS version
03How Can I Delete My Account or Personal Data?
You can request the deletion of your account and associated data at any time:
Option 1: Use the "Delete Account" option in the app settings
Option 2: Send an email to support@crandevs.com with the subject line "Account Deletion Request"
Your request will be processed within 30 days in compliance with GDPR and KVKK regulations.
04How Do I Restore My Premium Subscription?
If you previously purchased a premium subscription and it's not showing:
Open the app
Go to the subscription/premium page
Tap the "Restore Purchases" button
Your subscription will be automatically restored if it's active
If the issue persists, please contact our support team.
05Can I Get a Refund for My Subscription?
Refund requests are handled by Apple App Store or Google Play Store:
iOS Users: Visit Apple Support
Android Users: Visit Google Play Support
Refund eligibility depends on the store's policies and your purchase date.
06How Do I Cancel My Subscription?
To cancel your subscription:
iOS: Settings β Your Name β Subscriptions β TOPLANDIK β Cancel Subscription
Android: Google Play Store β Menu β Subscriptions β TOPLANDIK β Cancel Subscription
The cancellation will take effect at the end of your current billing period.
07Is My Data Secure?
Yes! We take data security very seriously:
All data is encrypted using industry-standard SSL/TLS protocols
We use Firebase for secure authentication and storage
We never sell or share your personal data with third parties
For more details, please read our Privacy Policy
08The App Is Not Working Properly
Try these troubleshooting steps:
Force close and restart the app
Check your internet connection
Update to the latest version
Clear app cache (Settings β Apps β TOPLANDIK β Clear Cache)
Restart your device
If none of these work, contact our support team
09Developer Information
This application is developed by CRANDEV'S. We value user privacy and are committed to protecting your data.
Your feedback and suggestions are invaluable to us! We continuously work to improve TOPLANDIK. Please don't hesitate to reach out with your ideas!